MEMLEKET
Support
Write to us
If something went wrong, include your phone model, the game version (shown at the bottom of Ayarlar, the Settings window) and a screenshot if you have one. We usually reply within two business days.
How do I move my village to a new phone?
Your village is backed up to the cloud automatically while you are online. If you are signed in to Game Center on iPhone, open the game on the new phone with the same Game Center account and your village comes back. Without Game Center, note the recovery code in Ayarlar > Hesap ve bulut kayıt (Settings > Account and cloud save) on the old phone, then use "Kodla köyüme dön" (Return to my village with a code) on the new phone.
Something I bought did not arrive
Make sure you are online, then close and reopen the game: every confirmed purchase is delivered on launch. For permanent items such as the Ağa pack or Ad-free, tap "Satın alımları geri yükle" (Restore purchases) at the bottom of the Dükkân (Shop). If it still has not arrived, write to us with the receipt Apple sent you.
Refunds
App Store refunds are handled by Apple: reportaproblem.apple.com
Delete my account and data
In the game: Ayarlar (Settings) > Hesap ve bulut kayıt (Account and cloud save) > Hesabımı sil (Delete my account). Your account, cloud village and friendships are permanently deleted. If you cannot open the game, write to us and we will delete it.
Ads
The game only has rewarded ads that you choose to watch; there are no interstitial ads. The Ad-free item gives the reward without waiting for an ad.